🆘 Freshdesk

Freshdesk helpdesk — manage tickets, contacts, companies, and agents via REST API

Requirements

| Variable | Required | Description | |----------|----------|-------------| | FRESHDESK_API_KEY | ✅ | API key | | FRESHDESK_DOMAIN | ✅ | Domain (yourcompany.freshdesk.com) |

Quick Start

# List tickets
python3 {{baseDir}}/scripts/freshdesk.py tickets --filter <value> --email <value>

# Get ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-get id <value>

# Create ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-create --subject <value> --description <value> --email <value> --priority <value> --status <value>

# Update ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-update id <value> --status <value> --priority <value>

# Delete ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-delete id <value>

# Reply to ticket
python3 {{baseDir}}/scripts/freshdesk.py ticket-reply id <value> --body <value>

# Add note
python3 {{baseDir}}/scripts/freshdesk.py ticket-note id <value> --body <value>

# List conversations
python3 {{baseDir}}/scripts/freshdesk.py conversations id <value>

All Commands

| Command | Description | |---------|-------------| | tickets | List tickets | | ticket-get | Get ticket | | ticket-create | Create ticket | | ticket-update | Update ticket | | ticket-delete | Delete ticket | | ticket-reply | Reply to ticket | | ticket-note | Add note | | conversations | List conversations | | contacts | List contacts | | contact-get | Get contact | | contact-create | Create contact | | companies | List companies | | agents | List agents | | groups | List groups | | roles | List roles | | products | List products | | satisfaction-ratings | List CSAT | | time-entries | Ticket time entries |

Output Format

All commands output JSON by default. Add --human for readable formatted output.

python3 {{baseDir}}/scripts/freshdesk.py <command> --human

Script Reference

| Script | Description | |--------|-------------| | {{baseDir}}/scripts/freshdesk.py | Main CLI — all commands in one tool |

Credits

Built by M. Abidi | agxntsix.ai YouTube | GitHub Part of the AgxntSix Skill Suite for OpenClaw agents.

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