Intercom

Manage a Intercom workspace for customer support operations. Handle conversations, manage contacts and companies, create and update tickets, organize help center articles, and automate support workflows.

This skill uses ClawLink for hosted connection flows and credentials so you do not need to configure Intercom API access yourself.

Setup in 3 Steps

How It Works

┌─────────────────┐     ┌──────────────┐     ┌──────────────────┐
│   OpenClaw      │────▶│   ClawLink   │────▶│  Intercom API    │
│   (User Chat)   │     │   (OAuth)    │     │   (v2.17)       │
└─────────────────┘     └──────────────┘     └──────────────────┘
         │                       │                       │
         │  1. Install Plugin  │                       │
         │  2. Pair Device   │                       │
         │  3. Connect Intercom│                       │
         │                   │  4. Secure Token      │
         │                   │  5. Proxy Requests    │
         │                   │                       │
         ▼                   ▼                       ▼
   ┌──────────┐      ┌──────────┐           ┌──────────┐
   │  SKILL   │      │ Dashboard│           │ Intercom │
   │  File    │      │ Auth     │           │ Workspace│
   └──────────┘      └──────────┘           └──────────┘

Install

Install the verified ClawLink plugin from ClawHub. After the user confirms, complete the full setup so ClawLink tools are visible in the next OpenClaw chat.

openclaw plugins install clawhub:clawlink-plugin
openclaw config set tools.alsoAllow '["clawlink-plugin"]' --strict-json
openclaw gateway restart

Then tell the user: "OpenClaw has been restarted. Send /new as a standalone message to start a fresh chat, then ask for Intercom again."

Quick Start

# List open conversations
clawlink_call_tool --tool "intercom_list_conversations" --params '{}'

# Get a contact by email
clawlink_call_tool --tool "intercom_search_contacts" --params '{"query": {"field": "email", "operator": "=", "value": "user@example.com"}}'

# Get workspace admins
clawlink_call_tool --tool "intercom_list_all_admins" --params '{}'

Authentication

All Intercom tool calls are authenticated automatically by ClawLink using the user's connected Intercom workspace.

No API key is required in chat. ClawLink stores the OAuth token securely and injects it into every Intercom API request on the user's behalf.

Getting Connected

Install the ClawLink plugin (see Install above).
Pair the plugin with clawlink_begin_pairing if it is not configured yet.
Open https://claw-link.dev/dashboard?add=intercom and connect Intercom (requires an active Intercom workspace).
Call clawlink_list_integrations to verify the connection is active.

Connection Management

List Connections

clawlink_list_integrations

Response: Returns all connected integrations. Look for intercom in the list.

Verify Connection

clawlink_list_tools --integration intercom

Response: Returns the live tool catalog for Intercom.

Reconnect

If Intercom tools are missing or the connection shows an error:

Direct the user to https://claw-link.dev/dashboard?add=intercom
After they confirm, call clawlink_list_integrations to verify
Then call clawlink_list_tools --integration intercom

Security & Permissions

Access is scoped to the connected Intercom workspace only.
All write operations require explicit user confirmation. Before executing any conversation, contact, or content action, confirm the target resource and intended effect with the user.
Destructive actions (delete contact, delete company, delete article) are marked as high-impact and must be confirmed.
Conversation state changes (close, reopen, assign) affect live customer conversations — confirm before executing.
Admin-only operations require the authenticated user to have admin permissions in the workspace.

Tool Reference

Conversations

| Tool | Description | Mode | |------|-------------|------| | intercom_list_conversations | List all conversations with pagination support | Read | | intercom_get_conversation | Get full conversation details with all messages and parts | Read | | intercom_search_conversations | Search conversations using query filters | Read | | intercom_create_conversation | Create a new conversation with user or contact | Write | | intercom_reply_to_conversation | Send a reply to an existing conversation | Write | | intercom_close_conversation | Close a conversation marking it as resolved | Write | | intercom_reopen_conversation | Reopen a closed conversation | Write | | intercom_assign_conversation | Assign a conversation to an admin or team | Write | | intercom_attach_contact_to_conversation | Add a participant to an existing conversation | Write |

Contacts & Visitors

| Tool | Description | Mode | |------|-------------|------| | intercom_list_contacts | List all contacts (users and leads) with pagination | Read | | intercom_get_a_contact | Get details of a single contact | Read | | intercom_search_contacts | Search contacts using query filters | Read | | intercom_show_contact_by_external_id | Get contact by external ID from your system | Read | | intercom_create_contact | Create a new contact (user or lead) | Write | | intercom_update_contact | Update an existing contact's information | Write | | intercom_update_a_contact | Update an existing contact | Write | | intercom_archive_contact | Archive a contact | Write | | intercom_unarchive_contact | Restore an archived contact | Write | | intercom_block_contact | Block a contact and archive their conversations | Write | | intercom_delete_contact | Permanently delete a contact | Write | | intercom_merge_a_lead_and_a_user | Merge a lead into a user contact | Write | | intercom_list_tags_attached_to_a_contact | List all tags attached to a specific contact | Read | | intercom_add_tag_to_contact | Add a tag to a contact | Write | | intercom_remove_tag_from_a_contact | Remove a tag from a contact | Write | | intercom_add_subscription_to_a_contact | Add a subscription type to a contact | Write | | intercom_remove_subscription_from_a_contact | Remove a subscription from a contact | Write | | intercom_list_subscriptions_for_a_contact | List all subscription types for a contact | Read | | intercom_list_attached_companies_for_contact | List companies associated with a contact | Read | | intercom_list_attached_segments_for_contact | List segments for a contact | Read | | intercom_attach_contact_to_company | Associate a contact with a company | Write | | intercom_detach_contact_from_company | Remove company association from a contact | Write | | intercom_list_all_notes | List all notes for a contact | Read | | intercom_create_a_note | Add a note to a contact | Write | | intercom_retrieve_visitor_with_user_id | Get visitor details by user ID | Read | | intercom_delete_a_visitor | Permanently delete a visitor | Write |

Companies

| Tool | Description | Mode | |------|-------------|------| | intercom_list_all_companies | List all companies sorted by last request | Read | | intercom_retrieve_a_company_by_id | Get a single company by ID | Read | | intercom_retrieve_companies | Get company by company_id or name, or filter by tag/segment | Read | | intercom_scroll_over_all_companies | Iterate over all companies using scroll API | Read | | intercom_list_attached_contacts | List contacts belonging to a company | Read | | intercom_list_attached_segments_for_companies | List segments for a company | Read | | intercom_list_company_notes | List all notes associated with a company | Read | | intercom_create_or_update_a_company | Create or update a company by company_id | Write | | intercom_update_a_company | Update a company's details | Write | | intercom_delete_a_company | Permanently delete a company | Write |

Tags & Labeling

| Tool | Description | Mode | |------|-------------|------| | intercom_list_tags | List all tags in the workspace | Read | | intercom_find_tag | Get details of a specific tag by ID | Read | | intercom_create_tag | Create or update a tag and optionally tag/untag contacts | Write | | intercom_update_tag | Update a tag's name by ID | Write | | intercom_delete_a_tag_delete_tag | Permanently delete a tag from the workspace | Write | | intercom_attach_tag_to_conversation | Add a tag to a conversation | Write | | intercom_detach_tag_from_conversation | Remove a tag from a conversation | Write | | intercom_attach_tag_to_ticket | Add a tag to a ticket | Write | | intercom_detach_tag_from_ticket | Remove a tag from a ticket | Write |

Help Center & Articles

| Tool | Description | Mode | |------|-------------|------| | intercom_list_all_articles | List all articles sorted by last updated | Read | | intercom_retrieve_an_article | Get article details by ID | Read | | intercom_create_an_article | Create a new help center article | Write | | intercom_update_an_article | Update an article's content and settings | Write | | intercom_delete_an_article | Permanently delete an article | Write | | intercom_search_for_articles | Search articles by query | Read |

Collections & Sections

| Tool | Description | Mode | |------|-------------|------| | intercom_list_all_collections | List all help center collections | Read | | intercom_retrieve_a_collection | Get collection details by ID | Read | | intercom_create_a_collection | Create a new collection in the help center | Write | | intercom_update_a_collection | Update a collection's settings | Write | | intercom_delete_a_collection | Permanently delete a collection | Write | | intercom_list_help_center_sections | List all help center sections | Read | | intercom_create_help_center_section | Create a new section within a collection | Write |

Help Centers

| Tool | Description | Mode | |------|-------------|------| | intercom_list_all_help_centers | List all Help Centers | Read | | intercom_retrieve_a_help_center | Get Help Center details by ID | Read |

Internal Articles

| Tool | Description | Mode | |------|-------------|------| | intercom_list_internal_articles | List all internal articles | Read | | intercom_retrieve_internal_article | Get internal article details by ID | Read | | intercom_create_internal_article | Create a new internal article | Write | | intercom_update_internal_article | Update an internal article's content | Write | | intercom_delete_internal_article | Permanently delete an internal article | Write | | intercom_search_internal_articles | Search internal articles with optional folder filter | Read |

External Pages & Content Import

| Tool | Description | Mode | |------|-------------|------| | intercom_list_external_pages | List all external pages from Fin Content Library | Read | | intercom_get_external_page | Get external page details by ID | Read | | intercom_create_external_page | Create or update an external page in Fin Content Library | Write | | intercom_update_external_page | Update an existing external page | Write | | intercom_delete_external_page | Remove an external page from content library | Write | | intercom_list_content_import_sources | List all content import sources | Read | | intercom_get_content_import_source | Get content import source details | Read | | intercom_create_content_import_source | Create a new content import source for Fin | Write | | intercom_update_content_import_source | Update an existing content import source | Write | | intercom_delete_content_import_source | Delete a content import source and its pages | Write |

News

| Tool | Description | Mode | |------|-------------|------| | intercom_list_news_items | List all news items from the workspace | Read |

Tickets

| Tool | Description | Mode | |------|-------------|------| | intercom_search_tickets | Search tickets by attribute filters | Read | | intercom_get_ticket | Get ticket details by ID | Read | | intercom_create_ticket | Create a new support ticket | Write | | intercom_update_ticket | Update an existing ticket's attributes and state | Write | | intercom_delete_ticket | Permanently delete a ticket | Write | | intercom_reply_ticket | Reply to a ticket with message or note | Write | | intercom_enqueue_create_ticket | Enqueue ticket creation for async processing | Write |

Ticket Types & States

| Tool | Description | Mode | |------|-------------|------| | intercom_list_ticket_types | List all configured ticket types | Read | | intercom_get_ticket_type | Get ticket type details by ID | Read | | intercom_create_ticket_type | Create a new ticket type with specific fields | Write | | intercom_update_ticket_type | Update a ticket type's name, description, or icon | Write | | intercom_create_ticket_type_attribute | Add a custom attribute to a ticket type | Write | | intercom_update_ticket_type_attribute | Update a ticket type attribute's properties | Write | | intercom_list_ticket_states | List all ticket states including archived ones | Read |

Admins & Teams

| Tool | Description | Mode | |------|-------------|------| | intercom_list_all_admins | List all admins in the workspace | Read | | intercom_retrieve_an_admin | Get admin details by ID | Read | | intercom_identify_an_admin | Get currently authenticated admin | Read | | intercom_list_all_activity_logs | Get activity logs for all admins | Read | | intercom_set_admin_to_away | Set an admin to away status | Write | | intercom_set_an_admin_to_away | Set an admin to away for the inbox | Write | | intercom_list_teams | List all teams in the workspace | Read | | intercom_retrieve_team | Get team details by ID | Read | | intercom_list_away_status_reasons | Get all away status reasons including deleted ones | Read |

Macros

| Tool | Description | Mode | |------|-------------|------| | intercom_list_all_macros | List all macros (saved replies) in workspace | Read | | intercom_retrieve_a_macro | Get macro details by ID | Read |

Segments

| Tool | Description | Mode | |------|-------------|------| | intercom_list_segments | List all segments defined in the workspace | Read | | intercom_retrieve_a_segment | Get segment details by ID | Read |

Data, Events & Analytics

| Tool | Description | Mode | |------|-------------|------| | intercom_list_data_attributes | List all data attributes for contacts and companies | Read | | intercom_create_data_attribute | Create a custom data attribute | Write | | intercom_update_data_attribute | Update a data attribute's description or archive status | Write | | intercom_list_data_events | List events for a specific contact (last 90 days) | Read | | intercom_create_data_event | Submit a data event to track user activity | Write | | intercom_data_event_summaries | Bulk update event counts for a user | Write | | intercom_get_counts | Get summary counts for entities in the workspace | Read |

Data Exports

| Tool | Description | Mode | |------|-------------|------| | intercom_create_data_export | Initiate async export of message content | Write | | intercom_download_data_export | Download completed data export as gzipped CSV | Read | | intercom_cancel_data_export | Cancel an active data export job | Write | | intercom_retrieve_a_job_status | Check status of a data export job | Read |

Custom Objects

| Tool | Description | Mode | |------|-------------|------| | intercom_get_custom_object_instance_by_external_id | Get custom object instance by external ID | Read | | intercom_jobs_status | Check status of asynchronous job execution | Read |

Calls & Transcripts

| Tool | Description | Mode | |------|-------------|------| | intercom_list_calls | List all phone calls with pagination | Read | | intercom_list_calls_with_transcripts | Get calls with transcripts by conversation IDs | Read | | intercom_show_call | Get call details by ID | Read | | intercom_show_call_transcript | Get transcript text from a call | Read | | intercom_register_fin_voice_call | Register a Fin Voice call for AI-powered analysis | Write |

Subscription Types

| Tool | Description | Mode | |------|-------------|------| | intercom_list_subscription_types | List all subscription types in the workspace | Read |

Signup Forms & Customization

| Tool | Description | Mode | |------|-------------|------| | intercom_customize_signup_form | Customize the appearance of a list's signup form | Write |

Code Examples

List open conversations

clawlink_call_tool --tool "intercom_list_conversations" \
  --params '{}'

Search for a contact by email

clawlink_call_tool --tool "intercom_search_contacts" \
  --params '{"query": {"field": "email", "operator": "=", "value": "user@example.com"}}'

Create a new contact

clawlink_call_tool --tool "intercom_create_contact" \
  --params '{"email": "newuser@example.com", "role": "user", "name": "New User"}'

Reply to a conversation

clawlink_call_tool --tool "intercom_reply_to_conversation" \
  --params '{"conversation_id": "CONVERSATION_ID", "message_type": "comment", "body": "Thank you for reaching out! We will get back to you shortly."}'

Create a help center article

clawlink_call_tool --tool "intercom_create_an_article" \
  --params '{"title": "How to reset your password", "body": "<p>Follow these steps to reset your password...</p>", "state": "draft"}'

Discovery Workflow

Call clawlink_list_integrations to confirm Intercom is connected.
Call clawlink_list_tools --integration intercom to see the live catalog.
Treat the returned list as the source of truth. Do not guess or assume what tools exist.
If the user describes a capability but the exact tool is unclear, call clawlink_search_tools with a short query and integration intercom.
If no Intercom tools appear, direct the user to https://claw-link.dev/dashboard?add=intercom.

Execution Workflow

┌─────────────────────────────────────────────────────────────┐
│  READ OPERATIONS (Safe)                                     │
│  list → get → search → describe → call                      │
│                                                             │
│  Example: List conversations → Get details → Show results   │
└─────────────────────────────────────────────────────────────┘
                              │
                              ▼
┌─────────────────────────────────────────────────────────────┐
│  WRITE OPERATIONS (Require Confirmation)                     │
│  list → get → describe → preview → confirm → call          │
│                                                             │
│  Example: Preview reply → User approves → Execute            │
└─────────────────────────────────────────────────────────────┘

For unfamiliar tools, ambiguous requests, or any write action, call clawlink_describe_tool first.
Use the returned guidance, schema, whenToUse, askBefore, safeDefaults, examples, and followups to shape the call.
Prefer read, list, search, and get operations before writes when that reduces ambiguity.
For writes or anything marked as requiring confirmation, call clawlink_preview_tool first.
Execute with clawlink_call_tool. Pass confirmation only after the preview matches the user's intent.
If the tool call fails, report the real error. Do not invent results or restate the failure as a missing capability unless the live catalog supports that conclusion.

Notes

Conversation conversation_parts are paginated — walk all cursors for complete transcripts.
Fields like title, subject, source.body, conversation_parts.body, and statistics can be null in responses.
System/workflow events appear in conversation_parts with null body or author.
first_admin_reply_at may be null despite actual replies — use last_admin_reply_at for SLA calculations.
Attachment URLs in conversation_parts are short-lived — download promptly.
The state field and open boolean can diverge — re-fetch to verify state before assign/reply/close actions.
Only events less than 90 days old can be listed via intercom_list_data_events.
Company list does not include companies with no associated users.
Scroll API for companies has a limit of 10,000 companies per scroll session.
Custom data attribute type changes must be done through the Intercom UI.

Error Handling

| Status / Error | Meaning | |----------------|---------| | Tool not found | The tool name does not exist in the current catalog. Verify with clawlink_list_tools --integration intercom. | | Missing connection | Intercom is not connected. Direct the user to https://claw-link.dev/dashboard?add=intercom. | | Permission error | The authenticated admin lacks permission for this operation. Check admin roles in Intercom. | | Conversation not found | The conversation ID does not exist or is not accessible. | | Contact not found | The contact email or ID does not exist in the workspace. | | Write rejected | User did not confirm a write action. Always confirm before executing writes. | | 429 Rate limit | Too many requests. Wait before retrying. |

Troubleshooting: Tools Not Visible

Check that the ClawLink plugin is installed:
```
openclaw plugins list
```
If the plugin is installed but tools are missing, tell the user to send /new as a standalone message to reload the catalog.

If a fresh chat does not help, run:

openclaw config set tools.alsoAllow '["clawlink-plugin"]' --strict-json
openclaw gateway restart

After restart, tell the user to send /new again and retry.

Troubleshooting: Conversation State Issues

If close/reopen actions produce unexpected results, verify conversation state via intercom_get_conversation first.
Always send reply before closing a conversation — never parallelize INTERCOM_REPLY_TO_CONVERSATION with INTERCOM_CLOSE_CONVERSATION on the same conversation.
If a conversation appears to be open but state differs, re-fetch to verify current state.

Resources

Intercom API Documentation
Intercom Articles API
Intercom Conversations API
ClawLink: https://claw-link.dev/?utm_source=clawhub&utm_medium=referral&utm_content=intercom-support
ClawLink Docs: https://docs.claw-link.dev/openclaw
ClawLink Verification: https://claw-link.dev/verify

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