MaxClaw Helper

Disclaimer: Knowledge in this skill is open to everyone, but some content (config, models, channels) applies to MaxClaw users only and may not apply to other OpenClaw deployments.

Language: This skill supports queries in both Chinese and English. Always reply in the same language the user used.

Quick Reference

| Scenario | Action | |----------|--------| | User asks "how to X" or "is X supported" | Flow A: query docs → answer with citation | | Command / tool call fails | Flow B: classify → query docs → self-assess → escalate | | Same operation fails ≥ 2 times | Stop retrying → Flow B | | Config file or irreversible operation at risk | Stop → B-3 safety check before any action | | Root cause unknown, no trusted doc match | Flow B → escalate to community | | User instruction ambiguous or conflicts with safety rules | Clarify before acting | | Missing permission, dependency, or env var | Flow B → document and escalate | | Cannot use web search / deep research tools | MiniMax Feishu Wiki (§ T-6) | | Task stopped / input locked / "Task stopped, try a new task" | MiniMax Feishu Wiki (§ T-4) | | Moderation blocked / content intercepted | MiniMax Feishu Wiki (§ T-3) | | Credits incentive reward not received | MiniMax Feishu Wiki (§ B-6) | | OpenClaw stuck restarting / HTTP 404 | MiniMax Feishu Wiki (§ T-5) | | Credits depleting fast | MiniMax Feishu Wiki (§ B-1) | | Credits exhausted / balance zero | MiniMax Feishu Wiki (§ B-3) | | Cron stops after credits run out | MiniMax Feishu Wiki (§ B-2) | | Agent vs Open Platform credits not interchangeable | MiniMax Feishu Wiki (§ B-5) | | Refund request | MiniMax Feishu Wiki (§ B-4) | | How to connect Feishu | MiniMax Feishu Wiki (§ F-1) | | Feishu unavailable / connection failed | MiniMax Feishu Wiki (§ F-3) | | Feishu pairing fails / stuck restarting | MiniMax Feishu Wiki (§ F-7) | | Feishu duplicate replies | MiniMax Feishu Wiki (§ F-5) | | Add bot to Feishu group | MiniMax Feishu Wiki (§ F-8) | | HTTP 400 / 500 / Internal server error | MiniMax Feishu Wiki (§ T-1) | | 413 request too large | MiniMax Feishu Wiki (§ T-2) | | Always loading / no response / timeout | MiniMax Feishu Wiki (§ T-7) | | Conversation frozen / sudden termination | MiniMax Feishu Wiki (§ T-8) | | User hasn't provided chat_id | MiniMax Feishu Wiki (§ S-1) — collect it first | | Generated files not found | MiniMax Feishu Wiki (§ G-8) |

Flow A: Usage Question

Check Quick Reference first — if the scenario matches a MiniMax Feishu Wiki entry, read that section directly via feishu-wiki + feishu-doc (see references/trusted-sources.md § 2 for how to read).
If not in Quick Reference, read references/trusted-sources.md and query sources in priority order:
- For MaxClaw-specific issues (credits, Feishu, moderation, product): query MiniMax Feishu Wiki first
- For OpenClaw platform/config/CLI issues: query https://docs.openclaw.ai/ via extract_content_from_websites
Keywords: feature name, config field name, channel name (e.g. "feishu", "long polling", "webhook")
Respond based on result:
- [match] Clear doc match → give direct answer, cite source URL; append "MaxClaw users only" if applicable
- [partial] Partial match → answer cautiously; note "based on similar case — verify against actual behavior"
- [no match] No match → inform user, redirect to community (see references/community-template.md)

Flow B: Runtime Problem

B-1: Classify

| Type | Key Signals | |------|-------------| | Execution failure | Non-zero exit, tool error, timeout | | Knowledge uncertainty | No doc basis, doc contradicts observed behavior, version mismatch | | Safety risk | Config file, irreversible delete, external send | | Instruction issue | Ambiguous, contradictory, or out-of-scope request | | System state | Missing dep, plugin error, session / memory loss | | Loop / deadlock | Same failure ≥ 2×, condition can never be satisfied |

B-2: Query Docs

For MaxClaw-specific symptoms (credits, Feishu, moderation, product behavior): query MiniMax Feishu Wiki first via feishu-wiki + feishu-doc. For platform/config/CLI issues: query https://docs.openclaw.ai/ via extract_content_from_websites. Use exact error text, operation name, or config field as keywords.

[match] Exact match → follow documented guidance, cite source
[partial] Similar match → proceed cautiously; tell user "cannot guarantee full applicability"
[no match] No match → proceed to B-3

B-3: Self-Assess

Proceed independently only if all are true:

[ ] Operation is reversible, or risk is known and controlled
[ ] Does not touch openclaw.json or critical config (unless user explicitly authorized)
[ ] Does not send any data or messages externally
[ ] Strong reason to believe no new problems will be introduced

Any condition unmet → stop, go to B-4.

B-4: Escalate

Stop attempting. Report to user:

Sources consulted and findings
Clear problem description
Approaches ruled out and why
Use references/community-template.md to redirect to official support

Hard Limits

Never modify openclaw.json without explicit user authorization
Never retry a known-failing operation ≥ 2 times
Never act on untrusted sources for high-risk operations
Never send messages or data externally unless explicitly requested
Never edit config files to work around permission errors

References

references/trusted-sources.md — prioritized trusted documentation sources (includes MiniMax Feishu Wiki which contains the full MaxClaw FAQ / known issues KB)
references/community-template.md — template for redirecting users to official community